Terms and Conditions

1. Introduction
•    Welcome to Zestivax (Pty)Ltd T/A Eagle Consultancy! These terms and conditions govern your use of our website and any purchases you make from us.
•    By accessing or using our website, you agree to be bound by these terms and conditions.
•    We reserve the right to update or modify these terms and conditions at any time without prior notice. 

2. Consumer Protection
•    We comply with all applicable consumer protection laws in South Africa, including the Consumer Protection Act (CPA). 
•    You have the right to cancel your order within a reasonable period, as per the CPA. 
•    We will provide you with clear information about our products, services, and prices. 
•    We are committed to providing you with a safe and reliable online shopping experience. 

3. Products and Services
•    We offer the products listed in our online shop for sale online.
•    All product descriptions and images are for illustrative purposes only, and may vary slightly from the actual product.
•    We reserve the right to refuse or cancel any order at our discretion. 

4. Payment
•    We accept payment via direct bank payment or credit card.
•    Payment is due upon placing your order.
•    We will not process any order until payment is received and verified.
•    We are not responsible for any bank fees or charges incurred during the payment process. 

5. Delivery
•    We will deliver your order to the address you provide during the checkout process.
•    Delivery times are estimates and may vary depending on your location and other factors.
•    We are not responsible for any delays caused by third-party delivery services.
•    We will provide you with tracking information once your order has been shipped. 

6. Returns and Refunds
•    We offer a 7 day return policy for eligible products.
•    To initiate a return, please contact us within 5 days of receiving your order.
•    We will issue a full refund for eligible returns, excluding shipping costs, unless otherwise stated.
•    We reserve the right to refuse any return or refund if the product is not in its original condition or if the return is not initiated within the specified timeframe. 

7. Intellectual Property
•    All content on our website, including but not limited to text, images, and logos, is the property of Zestivax (Pty)Ltd T/A Eagle Consultancy and is protected by intellectual property laws.
•    You may not copy, reproduce, or distribute any content from our website without our express written permission. 

8. Limitation of Liability
•    We are not liable for any damages, losses, or expenses arising from your use of our website or any products or services purchased from us.
•    Our liability is limited to the value of the product or service purchased.
•    We are not responsible for any indirect, incidental, or consequential damages. 

9. Dispute Resolution
•    If you have any disputes with us, please contact us immediately. 
•    We will make every effort to resolve disputes amicably. 
•    If we are unable to resolve the dispute, you may refer the matter to the relevant consumer protection authority. 

10. Governing Law
•    These terms and conditions are governed by and construed in accordance with the laws of South Africa.
•    Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the South African courts. 

11. Contact Information
•    If you have any questions about these terms and conditions, please contact us at info@eaglec.co.za or on +27 (0)63 898 1085.